Terms & Conditions

M&M Austin Limousine & Transportation Service, LLC accepts the following cards:

Applicable taxes will be charged as required

As Directed (Hourly) Pricing

For travel between locations where a flat rate does not exist, M&M Austin Limousine will charge the vehicles prevailing hourly rate with a two (2) hour minimum charge. Customers are billed from the time the vehicle leaves the garage until the time it returns to the vehicle’s garage in 15 minute increments. Fractions of an hour are rounded to next quarter-hour.
 
Recommended Gratuity

Our quoted prices are all-inclusive with the exception of tolls and parking. A recommended 20% gratuity is included in the quoted price for your convenience. However, whether a gratuity of any amount is given up to the client.
 
Wait Time Policy

Our grace period is defined as fifteen (15) minutes beyond the scheduled pick up time. Exceeding the grace period will result in wait time charges. Wait time will be charged at the hourly rate of the vehicle in fifteen (15) minute increments.

Any schedule changes/delays made within two (2) hours of the scheduled pick-up time will result in wait time charges starting at the scheduled pick-up time.M&M Austin  Limousine is able to monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline.

M&M Austin Limousine does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes..
 
Stop Policy

Passenger requested stops on route during a point-to-point reservation will be charged at twenty fives (25) dollars per stop. Stop times lasting in excess of 15 minutes will result in wait time charges.

Passenger requested stops off route for point-to-point reservations, charges will revert to the prevailing vehicle hourly rate.
 
Cancellation Policy

All Cancellations must be made by placing a phone call or through the website requesting same. All deposits are non-refundable for prom reservation. Cancellations for Sedans and SUV’s must be made at least 12 hour before expected pick up time otherwise will result of full charges. Limousines  48 hours of charter time will be billed at 100%.

Each client is responsible to notify us of all airline changes, delays, cancellations & missed flights. Delayed flights are billed after flight arrival. . 

The client is responsible for guests and assumes full financial responsibility for any damages to vehicle whether by accident, neglect, or intent.

Note :All Stretch limousines booking should be 3 hours minimum during the weekdays and 4 hours minimum during the weekends.